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Frequently Asked Questions

Where can I pick up my orders

You may pick-up pre-ordered and ready-made cakes at our Main Branch:

101B Jorjo Building 433 Tandang Sora, Quezon City.

We also have ready-made cakes available at the following pet retail stores:

Pet Lovers Centre

  • Robinsons Galleria Ortigas
  • Robinsons Magnolia
  • Rockwell Powerplant
  • Robinsons Antipolo
  • Robinsons Galleria South
  • Alabang Town Center
  • Robinsons General Trias
  • Robinsons Tagaytay

Pet Buddy

  • Malolos
  • Shaw
  • Antipolo
  • Taguig
  • Evia
  • Islands
  • Sta Rosa
  • NOMO
  • SOMO
  • Dasmarinas

How do I order

All orders should be made through our website

How do I pay for my order?

When you checkout, the different payment methods will be displayed. Our current payment methods are the following:

Bank Deposit or Online Transfer:

  • BDO
  • BPI 
  • Robinsons Bank
  • Metrobank
  • Unionbank
  • GCash
  • Maya

Debit or Credit:

  • MasterCard or Visa through PayPalPaypal Transfer

Do you have a lead time for orders?

Custom cakes require 2-3 days lead time. 

We have ready-made cakes available for same-day pickup. 

When should I pay for my order?

Payments should be made at least 2 days prior to pick-up date. Slots will only be reserved once proof of full payment has been sent.

Do you deliver?

No. But you may arrange your own pick up courier - also available to selected Rizal, Laguna, Cavite areas.

What if no one is available to receive my order?

Should you fail to pick up your order at the scheduled date of pick-up, it will be considered abandoned and no refund will be given.

Can I change my order?

The date of payment is also the final date for any changes in colors, size, flavors, design, and delivery details. Any changes made after the date of payment cannot be guaranteed and may be subject to additional charges.

Can humans eat the treats?

Yes the treats are safe for human consumption however, you might not like the taste because the cakes are vegetable and meat-based and it doesn't contain sugar, or salt like the usual human cakes.

Do your treats contain dog food?

No, we do not use any form of dog food. All our ingredients are human-grade, and fresh from the market. Some of the herbs we use come from our home garden, to make sure it’s free from pesticides and other harmful chemicals.

What if my dog has allergies?

We can customize your order depending on the needs of your furkid. All custom orders are subject to additional fees. Please consult first with your veterinarian for any allergy-related concerns of your furkids prior placing an order with us. We won't be responsible for any cases that might arise/occur due to known/unknown allergies, if the customer still pushes thru with their order/s. 

Do you cater for events or parties?

Yes! You may send us an email at hello@makeandbakeforpets.comfor custom packages.

How long is the shelf life of the cakes and treats?

akes may be kept in the fridge for 3 to 4 days. Our dehydrated treats and biscuits are vacuum-sealed and have oxygen absorbers, it can be stored in the fridge for up to 1 year.